We want you to be completely satisfied with Raze Premium. Monthly subscriptions are eligible for a refund within 24 hours of the initial purchase timestamp. Annual subscriptions are non-refundable and not covered under this window.
02Eligibility for a Refund
To qualify for a full refund, your request must satisfy all of the following criteria:
Your purchase is a Monthly subscription and the refund request is submitted within 24 hours of the transaction. Annual subscriptions are not eligible for a refund under any circumstance.
The purchase was made directly through our official payment portal or verified Discord invoice.
Your account has not been terminated or blacklisted for violating our Terms of Service or Discord Community Guidelines.
You have not requested or received a refund for the same tier within the previous 90 days.
03Non-Refundable Circumstances
Refunds will strictly not be approved under the following conditions:
All Annual subscription purchases, which are non-refundable regardless of usage or time elapsed.
Monthly subscription requests submitted after the 24-hour window has elapsed.
Accounts or guilds penalized for malicious activity, raiding, or Terms of Service violations.
Purchases made on behalf of third parties or transferred server licenses after active usage.
04How to Request a Refund
To request a refund, open a support ticket in our Discord server and provide the following details:
Your Discord User ID & Target Guild ID.
Transaction ID / Invoice Receipt number.
Date and time of purchase.
Brief explanation of the reason for your refund request.
All refund requests are reviewed by our billing team within 48 hours. Once approved, funds are returned to the original payment method. Depending on your financial institution or UPI provider, processed refunds typically reflect in your account within 3 to 7 business days.
